This short blog piece outlines three arguments to show how quality of care can always be improved. The author writes from the perspective of being a patient who feels vulnerable in care setting and applies a quality improvement lens to a real experience. The three QI arguments come from the patient’s perspective and go a long way to show that there are some basic actions we can take towards improving care. The first argument centres on not being intimidated by hierarchy. The author makes the case that if you put yourself in the shoes of the patient you can change your actions and act as the patient’s voice. The second argument focuses on taking personal responsibility of providing care and not blaming poor care on others. Finally the third argument shows that even a small improvement can have a big impact on a patient’s experience.
These arguments sound obvious when written down, but sometimes we can’t see the wood for the trees.