“We are stuck with technology when what we really want is just stuff that works.” Douglas Adams, The Hitchhikers Guide To The Galaxy.
As an innovator, clinician and quality improvement manager the above words are absolutely right and reflect one of the reasons why technology sometimes fails to take off in health and social care. In my role, I constantly act as a bridge to other innovators and digital experts to explore what matters to people. Both clinicians and service users seek a seamless approach to care and if this can be enhanced and not complicated by technology, that’s good. By using design thinking and agile methods feedback can be obtained easily from the people that matter. This article shares valuable knowledge which will be useful to all interested in bringing digital technology into the lives of service users.