Lynne Maher – @lynnemaher1

Who are you? What do you do?

I am Lynne Maher, a nurse by profession who is very passionate about improving health and care for all. Having spent over 30 years of my career in the wonderful NHS, I have recently enjoyed a change and for the last 2 years I have been living and working in New Zealand as Director for Innovation which is fabulous.

While my work is based in New Zealand I am fortunate to connect with other people around the world who share the same passion for improvement. I lead work to transform patient, family and staff experience of receiving and delivering health and care across New Zealand and Australia.

What has been your most notable radical accomplishment or experience?

Helping people to really recognise the value and enjoyment of working closely with patients and families to understand their experiences of health and care and to co-design new futures together. Helping people to make the shift from doing things to and for patients to a service where we work together to improve health and care.

When did you first realise that you are a health & care radical?

When I used this quote from Albert Einstein:

“Insanity, doing the same thing over and over again and expecting different results” and a respected colleague said that the quote did not describe me because I did things differently until I got different results.

What advice do you wish someone had given you earlier in your career?

Be brave and go with your gut feeling.

What is your favourite radical characteristic?

Their unwavering ambition to make things better.

What is your favourite question?

How could we make that better? It’s an invitation to be radical.

What one clue tells you you’re affecting positive change?

When you hear people talk about something that you have sown the seed for or shared your ideas on as if they ‘owned’ it. That brings joy.

What do you think is most important for people to understand about radicals?

Radicals are sometimes considered to be ‘going against the grain’ but in fact they are making a new grain.

What’s your one word piece of advice for radicals?


What’s your one word piece of advice for non-radicals?


Where do you think radicals are most needed today?

Everywhere in health and care. It would be good to have a real focus with emerging leaders as they are critical to the future.

Who is your favourite radical from the past 100 years?

Coco Chanel

She had a personal dream to make women’s clothes stylish and comfortable at the same time. She shunned the corsets that were de rigor in the 1920s and introduced more relaxed and comfortable fashions which women found liberating. Those women networked with others and soon there was a movement. Coco spent a short time as a nurse in world war II before continuing with her passion to change fashion as people knew it.
I really like these two quotes that have been attributed to her;

“Success is often achieved by those who don’t know that failure is inevitable”

“The most courageous act is still to think for yourself. Aloud.”

What’s the one thing you should never say to a radical?

You must do it ‘this way’. Radicals by their nature want to explore ‘ways’ that best meet the needs of the people.

How do you rate yourself as a radical?

Still learning but doing my best to share what I have learned so far.