In May 2017, NHS Horizons was commissioned by NHS Improvement North Region to support their new ‘Action on A&E’ programme.  A system wide programme to improve Urgent and Emergency Care across the region.

Horizons designed and facilitated fourteen events during 2017/18 to mobilise 1,2000 clinical and non clinical staff across the system.  These events directly contributed to improved 2017/18 winter planning for every delivery board and every hospital in the North Region along with the implementation of practical steps to improve service provision and care during the winter period.

For the 2018/19 programme, Horizons will design and deliver eight accelerated design events to focus on four key areas:

  • Stay Well – Early identification and prevention
  • Front door hospital pathways and processes
  • In-hospital flow processes (acute and community)
  • Discharge and Recovery – Why not home? Why not today?

The launch event in May 2018 was attended by 325 colleagues from all 37 delivery boards in the North Region. Forty two teams focused on one of the four key areas and shaped their change programme for the next six months ready to significantly improve winter 18/19. Ongoing support will develop, test and implement solutions, using and building on existing good practice and creating new ideas, that add up to significant improvements  Horizons will also support the development of a virtual community for the 1,200 urgent and emergency care clinicians and managers to collaborate and problem solved some of urgent and emergency cares most complex issues.