Edge Talk

1st December 2017, 9:30 am to 10:30 am: Music To Our Ears – Transforming Patient Care

How music to our ears can become a Care Aid will be our December Edge Talk with Ignar Rip and Grace Watts.

To join the Edge Talk please follow this link once the session has begun.

To see the live captioning of our Edge Talk please follow this link.

Follow us on Twitter @HorizonsNHS #EdgeTalks 

This Edge Talk aims to raise awareness of the Power of music in the NHS.

Learning Objectives:

  • Learn how to use music to support patient care.
  • Learn how to inspire and motivate family, patients and staff.
  • Learn to use music as a method of patient and staff engagement.


Ignar Rip @MuziekGeluk

Ignar Rip is from The Netherlands. His passion is to integrate people’s favourite music into their daily care so that it supports their care aid, health and wellbeing and becomes a ‘help engine’ for the brain.

Those with a range of conditions such as dementia, Parkinsons can all benefit from hearing music.

Ignar’s journey started when he and his father cared for his mother, who had Alzheimer’s for more than 10 years. During these years he integrated his mother’s favourite music into her daily care. Ignar did not think that playing music when waking up and going to sleep was particularly special, and assumed it was common practice by caregivers.

When Ignar found out this was not the case, it had a huge impact on him. He wanted to ensure every care worker could benefit from the power of music, which would make their work become easier and benefit everybody with dementia as it enables them to find shelter, happiness and peace through their music.

Ignar created a three-step plan, in both English and Dutch and was then then approached by people asking for him to give training and lectures. Now Ignar trains nurses, gives lectures and advises healthcare organisations.

Find our more about Ignar here http://www.alzheimerhappiness.com/information-about-me


Grace Watts @Grace_Watts_

Grace Watts has worked as a music therapist at the Cheyne Child Development Service at Chelsea and Westminster NHS Foundation Trust Hospital for almost four years. In that time, she has been involved in the international randomised control trial exploring music therapy for children with autism (TIME-A), and delivered music therapy in community settings.  Currently, she is exploring how music therapy can play a supportive role within maternity service for women, their families and staff. Alongside this, Grace is the Development Director for the British Association for Music Therapy. As a music therapist, Grace has worked in a variety of educational, and adult mental health settings.




November Edge Blog: Creating Fab Teams at the Edge

Our Associate Janet Wildman talks about what makes an effective team, especially within the context of challenges of modern healthcare environments:

Great teams don’t just happen. 

Teams that fit together like puzzle pieces are the result of hard work and collaborative and thoughtful leadership.

What does it take to build an effective team and to embrace a different type of leadership in teams?

We’ll be looking at this on Friday November 3 as part of our next Edge Talk. We’ve invited Claire Haigh from Collaborate Out Loud, as well as individuals working across a range of disciplines and organisational boundaries to join us to discuss the challenges and opportunities of working in complex teams.

During the talk, we will be exploring the evidence on what makes an effective team, and what leading and managing means in this context. We would like to develop new creative and innovative concepts, tools and methods to enable teams to achieve their aims – and to spread this learning more widely in health and care.

What do you think makes a fab team? Have a look at the ideas on this page – you can vote on ideas that are already there, or add your own.


You might have seen Horizons’ sketchnote about 10 Things Fab Teams Do.

The sketchnote is a result of crowdsourced ideas and contributions Each of the 10 segments represents the key ingredients of an effective team. We know that this can be applied to different teams working in complex environment.

Effective teams in complex environments

There is no surprise that health care is becoming increasingly complex in this ‘post-digital’ age. The complex and intensive interactions necessary to sustain health in modern health care delivery systems require a different approach to supporting and developing teams. Much of the emergent thinking about complexity and systems and organisations alter the understanding of the nature and function of teamwork and the configuration of a team effort.

Transdisciplinary, multifocal and multilateral teams working in complex systems require a different approach to problem-solving than traditional industrial age models and problem-solving methodologies allowed. Historical linear approaches reflected a simple cause and effect model. The environment we exist in is less predictable, and the ecosystems and social systems do not behave in predicted ways. Leaders and leadership in this context take on a new form, particularly when as we move from single leader approaches to team-based approaches that are collaborative, fluid, interactive and dynamic.

Contribute to the conversation

Join Claire, from Collaborate Out Loud and myself on #EdgeTalks this Friday, 3rd November, at 9.30am when we will also be joined with a great line up of people sharing their stories of what makes a fab team in their organisations. The webinar is free, and all are welcome.

For more information or to chat in more detail about what makes a fab team, please contact  Janet.wildman@nhs.net or clairehaigh@gmail.com.

What are Edge Talks?

EdgeTalks is a series of monthly webinars that aim to share the latest innovative, social era change methods with anyone with an interest in leading and supporting change in health and care. We want to ensure that transformation and large-scale change are informed by the latest thinking and practices. We seek to impact individuals from a broad spectrum of interests in the change agenda.

November 2017: Connecting People for Innovation and Collaboration



Share evidence of what makes an effective team in a complex work environment UPLOAD YOUR STORY ON:


View the #edgetalks from 3rd November 2017, 9.30am BST to hear about Claire Haigh, Boena Zeneli, Andrew Messina and Cath Doman discussing connecting people for innovation and collaboration.


This session enabled participants to share new insights into what makes an effective team by connective beyond organisational boundaries.

By joining us on this EdgeTalk you will:

  • Explore the challenges of working in complex teams
  • Hear stories about new approaches to building effective teams
  • Have the opportunity to be part of a conversation that will help crowdsource our collective wisdom on how to create fab teams

The purpose of the session is to share new insights into what makes an effective team.  We will learn about the importance of connecting beyond organisational boundaries and working in teams where hierarchical command and control and HR approaches have become ineffective.

We are running a campaign leading up to this through Tricider (http://www.tricider.com/brainstorming/3KPdStthoV3). We are encouraging people to submit examples of good team work and why this is so important. If you have innovative examples of the work you are doing to develop a team across different organisations, why not share your insights and lessons learnt on Tricider and join us on the 3rd November.


Claire Haigh

Claire is the Co-Founder of Collaborate Out Loud a Community Interest Company that creates surprising, simple and social spaces for public service innovation and an explorer, shaper and connector of future collaborative public services.

Boena Zeneli 

Boena has been working for the NHS since 2005 in a variety of positions in CCGs. She has a keen interest in the importance of working with and managing complex teams, and in particular to connect the whole economy to work collaboratively, as one team- without boundaries.

Andrew Messina  

Andrew has extensive experience of initiating and delivering transformational change within health and care systems.  He has worked in health and care in Stockport to develop their MCP Vanguard programme.


Cath Doman 

Cath is a programme director with both and a clinical and commissioning background and has a Masters in Healthcare Leadership. Cath’s career originated in occupational therapy and has spanned the NHS and social care, commissioning and provision and latterly leading major whole system transformation programmes focused on integrating health and social care services.  Cath is currently the programme director for one of the national vanguard sites in Harrogate and works on behalf of six local partners including primary care, mental health services, social care, local council, community health services and the CCG.





Please let us know if you would like to join future EdgeTalks session and we will send you an advance notice of future meetings. Email: ENGLAND.SI-HORIZONS@NHS.NET

October 2017 – Reshaping healthcare enterprises by design


View the #edgetalks from 6 October 2017, 9.30am BST to hear about Milan Guenther and John Gøtze  discussing reshaping healthcare enterprises by design.


Design initiatives have to deal with complex health and care systems in order to be successful. To cope with this challenge, healthcare enterprises must become better at understanding themselves and their environment (or ecosystem) in a holistic way, which means and appreciating things like culture, operational processes and structures, roadmaps and investments.

Without taking into account the wider ecosystem, starting a patient-centric perspective, and mapping the various moving parts of operational and organisational delivery systems, design (thinking) initiatives are bound to fall short of the expected impact: key constraints and opportunities are missed, results disappear in drawers and are forgotten, implementations are isolated and success metrics unclear.

John and Milan will share a set of techniques and examples from joint Enterprise Design and Architecture practice that can be directly applied to healthcare innovation and transformation.

Further information can be found here;


We will look at typical challenges and how to tackle them in a holistic and systemic fashion using the QualiWare modelling environment. We will share techniques for problem framing and scoping, engaging stakeholders using a shared knowledge base, and combining rapid innovation in Design Sprints.

This session draws on case studies from the presenters’ work with startups aiming to resolve key issues of today’s healthcare operations, and building a new digital megahospital in Denmark integrating service design with operational logistics systems.

Key objectives of this session include:

* Learning how to engage stakeholders, adopt patient-centric thinking and rapidly validating opportunities and solutions using Enterprise Design Sprints

* Making sense of complex healthcare environments by co-designing shared models 

* Applying these techniques to designing a new digital hospital in Denmark 



EdgeTalks 8 September – Radical redesign and disruption – the next frontier for social prescribing

Watch September’s #edgetalks with Bev Taylor from 8 September at 9.30am (BST) which discussed ‘Radical redesign and disruption – the next frontier for social prescribing’.

Bev Taylor is a Social Prescribing Development Manager for NHS England, where she is working to embed social prescribing across the NHS. Her background is working in the VCSE Voluntary and Community Sector Enterprise sector, supporting co-production at a local level, developing and delivering accredited leadership programmes across the north of England. In recent years, Bev co-led Regional Voices, a national voluntary organisation working as a Strategic Partner to the Department of Health, Public Health England and NHS England.

The session brought together key activists who are doing fantastic work across the public and voluntary sector on social prescribing. We  discussed the challenges of introducing bottom-up change in this context and the lessons we have learnt along the way. In particular we explored the key characteristics of connective leadership – what this means and how we can all use it to strengthen collaborative partnerships.

As well as understanding the commitment from NHS England to social prescribing, the session looked at how can we mobilise clinicians, patients, staff at the front line – and encourage more people to join this movement.

The objectives of the session are:

  • To share the latest thinking on social prescribing
  • To hear examples of practices on the ground that are making a massive difference
  • To scale up, accelerate and spread new learning
  • To build a grassroots campaign of connectors and activists
  • To hear your views on what works and why

Bev Taylor will be joined by the following guest speakers:

    • Debs Taylor, Creative Minds Peer Project development worker
    • Jennifer Neff, Co Founder & Co CEO, Elemental
    • Leeann Monk, Co Founder & Co CEO, Elemental
    • Sarah Armstrong, Chief Executive, York CVS

Jennifer Neff and Leeann Monk biography

Jennifer Neff and Leeann Monk-özgül have been at the forefront of mobilising communities towards better health, education and employment for the past 30 years combined. They gave up their full time jobs 2 years ago in community development and regeneration and to pursue an ambition to make it easier to scale and better measure the social prescribing model of care.

They set up Elemental and developed technology that supports all stakeholders in making and measuring the impact of referrals into the community.

Housing Associations, Local Authorities, VCSEs and Clinical Commissioning Groups across the UK are using Elemental’s social prescribing platform. This year 28,000 people will receive social prescriptions across the Northern of Ireland using Elemental. Dubai Health Authority is the first Government Health Department in the Middle East to introduce the social prescribing model of care thanks to Elemental – social prescribing against the rise of type 2 diabetes.


Bev would like you to be inspired as she was when she listened to the following recording on BBC Radio 4 on social prescribing. Share your thoughts on EdgeTalks.

Healthy Visions – Do I Need the Doctor?, Episode 1 – @bbcradio4 http://www.bbc.co.uk/programmes/b05pb23c

Recordings and documents

July 2017: A new mandate to support community action – practical insights for today’s leaders

How do we develop community and empower patients?

July’s Edge Talk featured Jeremy Taylor (National Voices) and Cormac Russell (the Asset-Based Community Development (ABCD) Institute), who considered:

1 – What are communities best placed to do when it comes to health creation?
2 – What communities can do to create health with some help from outside agencies?
3 – What communities need agencies/institutions to do for them in relation to health?

Cormac Russell presented the Eight Touch Stones of Community Building he has developed based on 21 years’ worth of research in 35 countries, while Jeremy Taylor talked about the work he is leading on with National Voices.


About Our Speakers

Cormac Russell

Cormac is the faculty member of the Asset-Based Community Development (ABCD) Institute, Managing Director of Nurture Development and author of #ABCD book: Looking Back to Look Forward. Nurture Development is a Global Organisation within more than 35 countries including Ireland and the UK.

He brings an excellent track record of working with diverse communities, understanding what they need to be engaged in decisions that affect their world and everyday lives. He has built an asset-based framework to support new community development practices and thinking in this area.

For a teaser of what Cormac will be discussing please watch the short video below;

Cormac has developed the following resources to support his work:

Learning Sites

Research and evaluation on how to apply of ABCD on the ground

7 Top Tips towards promoting citizen led action – helpful in developing an implementation framework:

Who we are

Details of Cormac’s next live event can be seen below and he would like to invite anyone interested to join;


ABCD in Action – 2 Day Workshop on the theory and practice of Asset Based Community Development

Nurture Development

Monday, 4 September 2017 at 09:00 – Tuesday, 5 September 2017 at 17:00 (BST)

Jeremy Taylor

Jeremy has been chief executive of National Voices since 2009.  The national coalition of health and care charities in England has grown under his direction as a leading independent champion for patients, carers, and the voluntary sector.

Jeremy provides a strategic voice on person-centred care, the engagement of citizens in decisions about health, and the role of the voluntary and community sector.  He acts as an expert advisor, writer, commentator, media spokesman, conference speaker, and facilitator of leadership development.

In October 2016 he was included in the Health Service Journal’s list of the most influential people in health, for the sixth consecutive year.

Jeremy joined the voluntary sector in 2007, and was previously a senior official at HM Treasury.


June 2017: From Me to We – The Future of the NHS as a Social Movement

Friday June 2, 9.30am BST

How can we build a positive social culture in organisations, and how can this become a movement for change? June’s Edge Talk features the latest thinking on social movement from Australia using Jeremy Scrivens’ work on the emotional economy.

Jeremy will share his rich insights into his cultural change model and how this can be applied to social movement thinking.

Jacqueline Del Castillo, Senior Programme Manager, Health Lab and Annie Finnis, Director, Health Lab in Nesta will be joining the session to present the UK context and latest developments on social movements.

This free session will be of interest and of use to anyone interested in finding out more about the potential of social movements in health and care; the value of using social media and third platform technologies; and the importance of connectivism.

About our speakers

Jeremy Scrivens

Jeremy deploys a suite of strengths, approaches and tools to equip leaders and business to build a positive culture for high engagement, authentic collaboration, innovation and an exceptional customer journey.

He works with enterprises, not for profits and communities in holistic change for sustainable growth. A recognised Appreciative Inquiry facilitator, Jeremy works coaching large scale positive change, engagement and innovation in enterprises.

Prior to this, Jeremy spent 25 years as a senior HR and Workforce Transformation Leader in the Australian Public Service. During this time, he deployed state of the art business transformation approaches including process simplification, lean thinking, HRM, change management and Requisite Organisation.

Jeremy is a global player on social media, with a growing reputation as a thought leader and facilitator on the Future of Work in the Digital Age. He is a sought after speaker and consultant on the Future of Work, Appreciative Inquiry, Social Movements, Collaboration as the New Innovation and Gen G: the young workforce wired for collaboration and innovation on a global scale. With Sarah Brewer, Jeremy has co-designed and delivers the world’s leading syllabus – Becoming Social – for coaching business owners, leaders and teams on how to develop an authentic voice, influence, following, social good and business value by being authentic players on social media in a connected world.

Follow Jeremy on Twitter: @jeremyscrivens


Jacqueline del Castillo


Jacqueline works in Nesta’s Health Lab on initiatives that empower people and communities to improve their own health and the systems which shape it. Most recently, she has been involved in NHS England’s Health as a Social Movement programme in collaboration with RSA and the New Economics Foundation.

Jacqueline has spent the last 10 years securing the wellbeing of people and societies globally. She is currently seeking her PhD at the Institute for Global Healthcare Innovation at Imperial College London. Most recently, she was at the Mayo Clinic Center for Innovation working on innovation projects that improve the experience and delivery of healthcare.

Miss the session? Slides and recording available below:

In order to get the most out of the session, Jeremy asks participants to think about the following questions before viewing:

(Please note these questions are not mandatory – they are intended as helpful prompts before and after the talk).

Imagine you could change something for the better using social media, what would this be? What do you care passionately about?

  1. A vision is a profound dissatisfaction with the way things are and a picture of what the future might or will be?
  • What are you dissatisfied with now?
  • What is your vision for the future –imagine if?
  1. What is the future story?
  • What is happening in your story?
  • What is being changed or put in place for the better?
  • Who benefits?
  • What are the outcomes?
  • What is your contribution?
  • Who are you collaborating with on social media to make this happen – individuals, business, and community? #We
  • What is the scale: local, national, global?
  • What new opportunities / possibilities have come into being?
  • What has been put into place to make this happen?
  • How is this story revealing the real, authentic #Me
  • Why are people engaging with and coming on board with this story?
  1. In your future story, are you initiating (starting up) a movement on social media or joining as a contributing member of an existing online movement?
  2. What is the cause you are sharing on social media?
  • How are you sharing it?
  • What is your contribution to the work with your hands, head and heart?
  • What legacy are you leaving?
  1. Who are the new supporters you have reached with your cause?
  2. What is the message you are sharing with your potential supporters so that they come on board with you and join the cause or movement?
  3. What is your story so far – what have you achieved and what’s next for you?

May 2017: Feel to Think: The Power of Empathy in Film to Change Behaviour and Systems

Feel to Think: The Power of Empathy in Film to Change Behaviour and Systems

This webinar was held on Friday May 5, 2017 at 9.30 am (BST) – the recording and slides can be viewed below.

Graphs, spreadsheets and statistics offer an insight to system change, but an emotional connection with a character takes the understanding to a deeper level that can elicit innovative thinking.

In 2012 Chris Godwin worked with Guys and St Thomas’ NHS Foundation Trust to produce Barbara’s Story, a series of behaviour change dramas about dementia. The huge success of Barbara’s Story led Chris to make films on a whole range of patient pathways, including child abuse; post natal depression; and end of life care.

Chris’ work utilises the power of empathy: enabling people to walk in someone else’s shoes connecting emotionally with people in different situations and providing a platform for debate and discussion. The films are useful for any staff member at any level of an organisation.

During the Edge Talk Chris will demonstrate how connecting with an audience through film drama can have long lasting and transformative effect on behaviour at all levels.

To view an example of Chris’ work, please see the trailer for Deafening Silence (trigger warning: this is a film about stillbirth).

About Our Speaker

Chris Godwin is the Owner and Creative Director of Inner Eye Productions, a production company specialising in creating behaviour change dramas for the health sector. A journalist by trade, he worked as a producer/director for the BBC on a whole range of factual programmes, from Newsround through to Watchdog and the BAFTA nominated series of Short Change. He left the BBC in 2006 to work in the corporate and advertising sector for companies such as McCann World Group and HAVAS. Since 2012 he has produced 16 dramas for the health sector, winning numerous awards along the way, including five GOLD EVCOM awards.

Connect with Chris on Twitter: @innereyeprod

Join in the discussion: @HorizonsNHS #EdgeTalks


April 2017 Nobody's Patient: Improving Care and Experience in Maternity Services

Women who become seriously ill in pregnancy; families of babies cared for in a neonatal unit; and women whose babies die in the second trimester often fall between the cracks of NHS services, due to the way services and pathways are set up. They become ‘Nobody’s Patient.’

April’s Edge Talk will give participants the opportunity to hear about the Nobody’s Patient project, which was sponsored by the NHS England Maternity Challenge Fund to improve care and experience for families who are typically seldom heard. The talk will describe why the project – part of the #MatExp social movement – was created. It will also detail how families and multidisciplinary staff came together during two pilot workshops at Kingston Hospital NHS Foundation Trust, and at St George’s Hospital NHS Foundation Trust to co-produce solutions to improve the care and experience for other families, and for the staff who care for them. Because nobody should feel like they are nobody’s patient.

This Edge Talk will be of interest not only to those involved in maternity services, but will also appeal to anyone working in engagement and co-production, especially with groups who are typically labelled ‘seldom heard’, or ‘hard to reach’.

Recorded Materials


Leading April’s talk are:

Leigh Kendall (@leighakendall), Patient Leader of Hugo’s Legacy (and the Communications and Social Media Manager at Horizons).

Catherine MacLennan (@thepinksnblues), Founder of the Pinks and The Blues CIC, a group  which offers one-to-one and group support for anyone who has suffered the loss of their baby in the first or second trimester.

Gill Phillips (@WhoseShoes), Founder of the Whose Shoes concept which is the linchpin of the Nobody’s Patient and #MatExp workshops. The Whose Shoes game is a powerful and innovative method of bringing together diverse groups of people, supporting them to empathise and understand view points, and enabling them to co-produce solutions.

March 2017: The DNA of Care and the importance of listening to staff stories

March Edge Talks: Friday 3 March, 9.30am GMT

The DNA of Care: the importance of listening to staff stories

Presented by Dr Karen Deeny, Staff Experience Programme Lead at NHS England (@karendeeny1), and Dr Pip Hardy (@PilgrimPip), Co-founder of the Patient Voices Programme (@PatientVoicesUK).

The intertwined relationship between patient care and staff well-being has been likened to the double helix. And so the stories we tell each other are like the DNA of care, transmitting information and shaping cultures, offering learning opportunities and, sometimes, healing.

The stories of NHS staff reveal what really matters to them. Their stories point to the ways staff can be supported to provide the best possible care for their patients.

In 2016 NHS England provided funding for staff from all around the country and from many different professions to create digital stories with the Patient Voices Programme. Drawing on experiences of several of the storytellers from the project, this webinar will highlight the ways in which stories can bring about both personal and organisational change as well as guiding research into the power of stories and storytelling in the search for improvements in care.

Recorded Materials

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