Edge Talk

March 2016 Edge Talk: Practical skills for resilience

Practical skills for resilience

March’s Edge Talk was developed by Jodi Brown (@JodiOlden), Senior Improvement Manager of the Horizons Group, NHS England, and was led by Rosanna Hunt, Research Associate of the Horizons Team. It focused on ‘Practical skills for resilience’.

Jodi is a Cognitive Behavioural Therapist and says,

We all have the ability to build on our resilience. The key is to understand our tendencies when faced with challenging situations, capture our unhelpful thinking patterns and make the connection between our emotions and subsequent behaviours.”

As change agents we all talk about personal resilience and ‘going for no’ but this can be tough when we encounter resistance, challenge or obstacles. Resilience helps us to recover more quickly from set-backs and reframe challenge as opportunity. This Edge Talk will offer really practical tools, techniques and insight to build our own personal resilience, including some simple steps we can all take to support our own well-being.

You can read the transcripts of the session and view the slides on SlideShare.

You can join in the discussion before around this topic using the hashtag #EdgeTalks

We will be hosting a post-Edge Talk Twitter chat on Wednesday 16th March between 16:00-17:00 GMT using the same hashtag: #EdgeTalks. Tweets will be send from our Edge Twitter account: @TheEdgeNHS.

February 2016 Edge Talk: Mark Britnell: In Search of the Perfect Health System

This Edge Talk ‘In Search of the Perfect Health System’  was by Mark Britnell and took place on Friday 5 February from 9.30-11.00am GMT

Overview of the webinar

This webinar was a whistle-stop tour through the key messages and conclusions of Mark Britnell’s experiences of having run a hospital, a health system, a global healthcare enterprise and his own personal story as a cancer patient.

Beginning with an outline of what the perfect health system would look like, Mark described the seven global challenges facing countries around the world as they seek to provide high quality affordable care – themes like patient empowerment, clinical quality and workforce management. Mark finished by describing the major global trends that will reshape healthcare in the years to come – and where this is happening already.

About Mark Britnell…

mark britnell

Mark Britnell is Chairman and Partner of the Global Health Practice at KPMG in the UK and leads their Global Center of Excellence.

Mark masterminded the largest single new hospital building in the history of the NHS and helped develop the NHS Plan – a ten year plan for investment and reform. He speaks and writes regularly on international health affairs and the NHS and has consistently been voted one of the most influential people in the industry.

You can follow Mark on Twitter @MarkBritnell and find out more about his latest book, ‘In Search of the Perfect Health System‘.


Full recording – 

Transcript – Friday 5th February 09.30 – 11.00
Chat – Chat

December 2015 Edge Talk: Hacked off? Get hacking!

This Edge Talk was delivered by Perry Timms and Zoe Lord who focussed on an innovative approach to change: hackathons!

The session explored hackathon methodology and why this is becoming a new approach in health and care.

This informative webinar explained:

  • What is a hackathon?
  • Why have a hack?
  • How to run your own hack.
  • Examples of how hacks have been used in the NHS.

If you missed the session don’t worry; the recording, slides and transcript are all available:

If you have any questions, please email us at theedge@nhsiq.nhs.uk and we’ll be happy to help.

November 2015 Edge Talk: Celine Schillinger: Change Your Power, Power Your Change

Change Your Power, Power Your Change” by Celine Schillinger, Head of Innovation and Engagement for Quality at Sanofi Pasteur: @CelineSchill

Date: Friday, 6 November 2015

Overview of the webinar:

How to lead change and bring about results? Can you impact change from deep within an organization, or do you need some kind of statutory power? Celine Schillinger (Head of Innovation and Engagement at Sanofi Pasteur), Jackie Lynton (Head of Transformation, NHS Horizons Group – NHS Improving Quality) and Russell Raath (EVP Consulting Leader at Kotter International) share insights and lessons that can be drawn from successful change experiences they’ve facilitated.



Presentation Link

Transcript Link

Suggested reading to accompany the session;


Necessary but not sufficient: Undervalued and overlooked approaches for creating change

Led by Carmen Medina and Lois Kelly of Rebels at Work on 2 October 2015, @Rebelsatwork / @LoisKelly / @Milouness

Lois Kelly and Carmen Medina of Rebels at Work look at common mistakes in developing and introducing new ideas and discuss important and often overlooked organizational, interpersonal and personal self-awareness practices needed to navigate the journey from ‘I see a problem and have an idea’ to the idea being adopted.


Full recording of sessionhttps://youtu.be/EU-Nf_1f8hQ
Transcript – http://www.slideshare.net/NHSIQ/rebels-at-work-edge-talk-full-transcript-2-october-2015
Chat boxhttp://www.slideshare.net/NHSIQ/chat-from-edge-talk-by-rebels-at-work-on-the-2nd-october-2015

Follow-up twitter chat: make sure you’re following @theedgeNHS, and join us for a follow-up twitter chat about Lois and Carmen’s session on Wednesday, 7 October from 4 – 5pm (UK time). Make sure you use the hashtag #EdgeTalks when tweeting, and we will be able to see what you’re saying.

Overview of the webinar:

Necessary but not sufficient: Undervalued and overlooked approaches for creating change’ by Lois Kelly and Carmen Medina who co-authored Rebels at Work: A Handbook for Leading Change from Within’. You can follow Lois and Carmen on twitter too: @Rebelsatwork / @LoisKelly / @Milouness

Urgent problems, rational solutions and passionate patient advocates are necessary but not sufficient to create change in health care organisations.

Lois Kelly and Carmen Medina of Rebels at Work will look at common mistakes in developing and introducing new ideas and discuss important and often overlooked organizational, interpersonal and personal self-awareness practices needed to navigate the journey from ‘I see a problem and have an idea’ to the idea being adopted.

What will we learn?

  • The real problem: Understand why most change initiatives fail because we get the problem wrong – and learn about a practice from Harvard University’s School of Education that helps uncover the real resistance to doing things differently.
  • Influence vs. preach: See why the best communications strategy for influencing people who may be uncomfortable with our ideas is to stop talking about our ideas, and use techniques for minimizing threat triggers and maximizing trust and empathy.
  • Manage often dreadful meetings in new ways: Advance our ideas rather than simply present our ideas.
  • Don’t take no for an answer: Get ideas on how to overcome common objectives like, ‘there is no budget for that’ or ‘we tried that before and it didn’t work,’ tapping into both persuasion science and win-win negotiation skills.
  • Learn how to manage our emotions: Especially anger, so that they don’t sabotage our credibility.
  • Practice self-care: all effective rebels and change agents are optimistic and resilient. But we’re not born that way. Hear about practices to develop your optimism, and to spot signs indicating it might be time to let go of your big idea.


How has the S.H.C.R made a difference?


Slides – http://www.slideshare.net/NHSIQ/edge-talk-slides-from-cipd-4-september-2015

Transcript – http://www.slideshare.net/NHSIQ/transcript-from-cipd-edge-talk-on-040915

Chat box – http://www.slideshare.net/NHSIQ/chat-box-from-cipd-edge-talk-4-september-2015

Full recording of session – http://youtu.be/OUmh41H_6MI


The School for Health and Care Radicals successfully ran for a second year this February, with hugely impressive levels of participation. But what has it actually contributed – on individuals’ ability to be change radicals, their energy for change, and the services they contribute to?

Since late 2014, the research arm of the Chartered Institute for Personnel and Development (CIPD), the professional body for HR and people development, has been conducting an evaluation of the SHCR. We will talk through the results of this work, including impact measures on how participants act as change agents. We will also hear from individuals who took part in the school about how they have put their learning to use and what aspects of the school they found most powerful.

This talk will be presented by the CIPD research team, who will be joined by two participants in the school. The report will be published late September, so this is a chance to get a preview of the findings and insights.

Other speakers to include

Ksenia Zheltoukhova, CIPD

Stella Martorana, CIPD

Registration is now open and link can be seen below;

Link – https://nhsiq.webex.com/nhsiq/onstage/g.php?MTID=e12a77651307df5235addda2c7f80a034

Live captioning will also be available.  To enable this please open a second browser tab and follow the link below;

Link – https://uk.ai-live.com/Account/JoinSession using code UKEDGE2707B

Please note this link will not work until just before the session.

Out of our boxes. Patients as agents of change

Our third talk was by Alison Cameron discussing ‘Out of our boxes. Patients as agents of change’ and took place on Friday 7 August from 9.30 – 11am (GMT +1).

Full recordinghttps://www.youtube.com/watch?v=pCWEG9VipNw&spfreload=10

Please join the Tweetchat on Wednesday 12 August 2015 at 4pm (GMT+1) using the #edgetalks!


Over the 17 years since my diagnosis with Post Traumatic Stress Disorder, I have slowly moved along a continuum reclaiming power in respect of my own health. I then chose to go further and use insight gained along the way to push for change in the wider system. My talk will focus on how I was able to make the transition from passive patient to patient leader.

Patient leadership requires a share in power between patient and professional and an acknowledgement that we are more than a “voice”, more than our “patient story”, but also a source of skills and expertise which can be used to effect transformational change.

I believe passionately in genuine co-production – in bringing together patients and professionals in equal partnership, questioning assumptions on all sides and challenging our notion of hierarchy. This has its challenges for all concerned. We are all – to some extent – in boxes labelled by our job title or our diagnosis. These boxes can be defensive bunkers offering an illusion of protection from fear of change in an already chaotic, uncertain climate.

My talk will discuss these challenges and offer solutions as to how we might address them together.

Hopefully my session will help participants find the courage to emerge from boxes labelled “patient” or “professional”, and risk venturing into the territory where both sides are prepared to walk in the shoes of the other and boundaries are blurred. We have the potential then to create something truly transformational.

The power of storytelling as a force for transformational change

Our first Edge Talks webinar explored how stories are an essential ingredient in transforming health and care. This was held on Friday, 5 June 2015.

Pip explained the rationale, how stories can be gathered and, most importantly, how the process puts people at the heart of care.


  • You can view Pip’s slides here.
  • A full transcript of the session can be found here.
  • A copy of the Storify from Friday’s session can be found here.
  • A copy of the Storify from the Tweetchat on Wednesday can be found here.

The full recording of the session can be viewed


The recording has no audio for the videos shown during the session so if you would like to view these the links can be found here;


Scrap the programme – this is an era for change platforms

Our second talk featured a webinar by Helen Bevan discussing  ‘Scrap the programme – this is an era for change platforms’. This took place 3 July 09:30 – 11am (GMT +1).

Full recordinghttps://www.youtube.com/watch?v=dfBPasoIlR4&feature=youtu.be
Storify from Fridayhttps://storify.com/PaulWoodley4/scrap-the-programme-this-is-an-era-for-change-plat
Storify for Wednesday to appear here

Please join the Tweetchat on the Wednesday 8 July 2015 at 4pm (GMT+1) using the #edgetalks!


Across the globe, change is happening more quickly and disruptively.  Organisations, systems and communities are fundamentally changing the way that they go about making change happen. Yet many of the methods we use in healthcare to improve quality or performance haven’t changed much in over a decade.

In this webinar, Helen Bevan will outline some of the latest thinking and practice in the wider world of change and improvement which is starting to permeate into our world of health and care.  She will provide a picture of a future world where everyone (including service users, families and communities) can help tackle the most challenging issues; where improvement is “pulled” rather than “pushed”; where diversity, dissent and divergence are valued as highly as conformity and consensus and where the role of formal leaders is to help create the conditions for change and get out of the way to let people get on with it. She will illustrate this with some practical examples of the new approaches.

Do you want to maximise your potential to achieve improvement at scale and make a bigger difference to your community?  Revolutionise the way you think about improving services? Find out how you can utilise existing technologies to achieve a greater reach and momentum for improvement programmes? Enjoy thinking differently to create a bigger difference?

Learning outcomes:

  • Get a sense of hope, potential and possibility about the future of change in health and care
  • Identify major themes and trends in the global world of change and transformation that are likely to shake our world of health and care improvement
  • Learn how “change platforms” (approaches to change that allow everyone to have a voice, to connect and collaborate and socially create the future ) will lead to the demise of “change programmes” as we know them
  • Consider the opportunities and implications of the above for our own practice as leaders or activists in health and care
  • Model new forms of collective learning, collaboration and community building and bring the future forward

Expert in the room: Céline Schillinger

Céline is an engagement and social collaboration leader. An experienced executive with a passion for engagement and community building in international environments. A disruptive thinker with a strong track record in implementing positive change. A charter member of Change Agents Worldwide. French Woman of the Year 2013.

Latest Posts

Twitter: @CelineSchill


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