1. Appreciative Inquiry (methodology)
Appreciative Inquiry (AI) is a way of looking at organisational or system change that focuses on doing more of what is already working. So instead of starting with ‘what’s the problem’ and looking for fixes it starts with ‘what’s already working’ and how can we build on that?
That doesn’t mean we ignore problems; we just look at them in a different way. AI is based on the principle that a group, organisation or system will grow in the direction of whatever its people focus their attention on. By creating a space for people to share experiences of when they worked at their best, not only does it stimulate energy for change; it also builds relationships and a shared understanding of everyone’s contribution.
View the Appreciative Inquiry Resource pack from the Scottish Social Services Council and NHS Education for Scotland.
Additional resources on Appreciative Inquiry
Four Appreciative Inquiry Tools, Exercises and Activities from PositivePsychology.com
Using Appreciative Inquiry with an island community in Northern Ireland by Appreciating People. Suggested by @Nardia_Joy
2. Statistical process control (tool)
Statistical process control (SPC) is an analytical technique that plots data over time. It helps us understand variation and in so doing guides us to take the most appropriate action. SPC is a good technique to use when implementing change as it tracks the impact of improvement interventions and enables you to understand whether changes you are making are resulting in improvement.
Example statistical process control chart from the Improvement Academy, Yorkshire and Humber
Read more about statistical process control from NHS England and NHS Improvement
Additional resources for Statistical Process Control