November 2017: Connecting People for Innovation and Collaboration



Share evidence of what makes an effective team in a complex work environment UPLOAD YOUR STORY ON:

View the #edgetalks from 3rd November 2017, 9.30am BST to hear about Claire Haigh, Boena Zeneli, Andrew Messina and Cath Doman discussing connecting people for innovation and collaboration.


This session enabled participants to share new insights into what makes an effective team by connective beyond organisational boundaries.

By joining us on this EdgeTalk you will:

  • Explore the challenges of working in complex teams
  • Hear stories about new approaches to building effective teams
  • Have the opportunity to be part of a conversation that will help crowdsource our collective wisdom on how to create fab teams

The purpose of the session is to share new insights into what makes an effective team.  We will learn about the importance of connecting beyond organisational boundaries and working in teams where hierarchical command and control and HR approaches have become ineffective.

We are running a campaign leading up to this through Tricider ( We are encouraging people to submit examples of good team work and why this is so important. If you have innovative examples of the work you are doing to develop a team across different organisations, why not share your insights and lessons learnt on Tricider and join us on the 3rd November.


Claire Haigh

Claire is the Co-Founder of Collaborate Out Loud a Community Interest Company that creates surprising, simple and social spaces for public service innovation and an explorer, shaper and connector of future collaborative public services.

Boena Zeneli 

Boena has been working for the NHS since 2005 in a variety of positions in CCGs. She has a keen interest in the importance of working with and managing complex teams, and in particular to connect the whole economy to work collaboratively, as one team- without boundaries.

Andrew Messina  

Andrew has extensive experience of initiating and delivering transformational change within health and care systems.  He has worked in health and care in Stockport to develop their MCP Vanguard programme.


Cath Doman 

Cath is a programme director with both and a clinical and commissioning background and has a Masters in Healthcare Leadership. Cath’s career originated in occupational therapy and has spanned the NHS and social care, commissioning and provision and latterly leading major whole system transformation programmes focused on integrating health and social care services.  Cath is currently the programme director for one of the national vanguard sites in Harrogate and works on behalf of six local partners including primary care, mental health services, social care, local council, community health services and the CCG.





Please let us know if you would like to join future EdgeTalks session and we will send you an advance notice of future meetings. Email: ENGLAND.SI-HORIZONS@NHS.NET

Learning from ACC Vanguards – supporting STPs to deliver


The new care models programme offered an online discussion as we explore the acute care collaboration (ACC) model in depth from a different perspective. The discussion allowed us to share and spread learning from the ACC vanguard communities, including how the vanguards have improved care for patients and the working lives of staff, and discussed how the learning from ACC vanguards can support sustainability and transformation plans (STPs) to improve care for local people.

The session was chaired by Dr Charlie Davie, Managing Director at UCL Partners AHSN, and includes Jacob West as the national ACC Care Model Lead alongside a panel of ACC vanguard directors and representatives. The panel discussed what they have done and learned in setting up their model of care and give a picture of what support might be available for future adopters.

Ahead of the session we shared this introduction to the ACC vanguards.

The recorded session.

Learning from PACS Vanguards – what does the model mean in practice?

A panel of colleagues from integrated primary and acute care systems (PACS) vanguards discussed what they have learned when setting up their model of care and how they have improved care for patients and the working lives of staff.

The session was chaired by Mike Hannay from East Midlands Academic Health Science Network and included Jacob West as the National Care Model Lead along a range of professionals and local people. The aim of the discussion was to help those considering integrated care models in their thinking, and gave a picture of what support might be available and how we can learn from other change programmes.

Date and time of the webinar: Wednesday 14 December 2016 at 4pm (GMT)

Watch the recording here:


What it’s like to deliver enhanced health in care homes?

What it’s like to deliver enhanced health in care homes?

Join the new care models programme and the national enhanced health in care homes vanguards in an online discussion as we delve into this care model in more depth. The discussion will allow us to get insights into the benefits of the model, how it has been developed and what our colleagues have experienced in setting up their models. We hope to share and spread learning from the vanguard communities and support future adopters to understand the model and how it has been delivered.

A panel of colleagues along with care home provider organisations and patients/carers will discuss what they have done and learned from setting up their model of care and what might be useful for those considering taking forward the enhanced health in care homes framework. Those joining the session will have lots of opportunity to ask the panel questions about the model and get the answer straight from those who are doing it every day.

Webinar recording:


What it's like working in a multispeciality provider

Join the new care models programme in an online discussion as we delve into the multispecialty community provider (MCP) model. The discussion will allow us to share and spread learning from the MCP vanguard communities and support future adopters to understand the model and how it has been delivered by vanguards.

A panel of colleagues along with a patient will discuss what they have done and learned in setting up their model of care and what might be useful for those considering setting up an MCP to understand. Participants will be able to ask the panel questions about the model and get the answer straight from those who are doing it every day.

Session date: Friday, 14 October 2016
Starting time: 16:00, GMT Summer Time (London, GMT+01:00)



View this video we have put together to explain what is an MCP before the session.

WebEx recording from Friday can be found below.

October 2016: Stories Change the World: the power of public narrative

Public narrative is the “why” of organising—the art of translating values into action through stories.


The #EdgeTalks on 7 October featured Kathryn Perera (Head of Transformation, Horizons) who ran a masterclass in crafting public narrative and its role in leadership development, building capacity and strengthening our own resolve to act effectively with others to drive change.

In preparation for Fab Change Day 2016, Kathryn guided us through developing our own public narrative which can be used to support local Fab Change Day activities. What you learnt about was the power of social movements and how this has supported local and national groups to lead change. We also had the chance to hear Fab Change Day stories as well as having the opportunity to share our own stories and making connections.

To join the conversation and share your stories please post on Twitter using #edgetalks

Recording, Slides and Transcript



#ScotPublicHealth Realistic Medicine

On 7 September 2016, Scotland’s Chief Medical Officer, Dr Cath Calderwood ran an hour long webinar to discuss Realistic Medicine.

The session discussed the CMO annual report Realistic Medicine, the role of social media in engaging with a wider audience and attendees had the opportunity to raise questions relating to public health.

To see more from #ScotPublicHealth please click here

To view the recording of the full session or the slides discussed please click on the links below;


Care Design 2016 – Empowering citizens for health

Crowdsourcing. Open Innovation. The ‘wisdom of crowds’. Co-creation. These terms are cropping up more and more frequently in both blog posts and board rooms, and it would be easy to dismiss crowdsourcing as the latest management zeitgeist. However, at Crowdicity we see every day how connected crowds are able to find more, and better, solutions, and that they have the power to drive change.

Last year, using the Crowdicity Ideas Management Platform, The Edge invited a community of Healthcare professionals to help define and put into practice a series of principles related to Care Design. This online community sought to not only define the principles, but to also share ways of putting them into practice. The Care Design community became more than a place for sharing ideas on a topic, it became a hub for sharing resources and practical advice for the implementation of better care design.

Co-creation projects are not limited to experts and leaders in particular fields, the beauty of crowd sourcing innovation is that ideas can come from frontline staff. Often, it’s the people on the ground, who know the day-to-day challenges of healthcare, that are the least likely to be asked for input in strategic decision making, Crowdsourcing gives these people a voice.

One of our earliest successes at Crowdicity was in the healthcare sector. We helped Dorset Health Care University NHS Foundation Trust to design and launch a community called i-matter, a system that was open to all members of staff within the trust. In the first three months, i-matter captured over 1,430 individual contributions across ten challenges. This has resulted in a number of ideas being taken forward and adopted, one in as little as 22 hours. Furthermore, because the project engaged staff, they were more committed to implementing the ideas that they helped to create! Read more about the i-matter project in our case study.

Taking the idea of frontline, crowd-sourced innovation one step further, we helped the University Health Network (UHN) in Toronto set up an online community to discuss how its hospitals sourced and delivered patient meals. The overall goal of the UHN team was to find a way to use more local sources for food, whilst also balancing patients needs and budget constraints.

The crowdsourcing project sought the views of staff, patients and the local community. The aim was to get a better picture of the challenges involved in changing the patient food system, and to understand the views of staff and patients. In their own words, the leaders of the initiative explained:
Crowdsourcing generated interest and engagement from the community. It uncovered broader discussions on the challenges with hospital food, and a glimpse into the disconnect between ideas and realities.
Adeline Cohen B and Kady Cowan
Exploring the place of Ontario food at University Health Network, March 2015

These case studies illustrate the power of Crowdsourcing in healthcare innovation; connecting experts, frontline staff, patients and the wider community provides decision makers with a wider range of perspectives and ideas. In addition, co-creation communities also allow staff to have a say in how their patients’ care is designed and executed; giving them a voice creates a more empowered, more engaged workforce. In short, crowdsourcing absolutely deserves its place in healthcare innovation today.

Amy Breedon – Jones
Customer excellence Manager

5 Steps to create a strong BATNA for negotiating success

Stay with me – this article discusses the power base in any negotiation and the bottom line that may exist the Best Alternative To a Negotiated Agreement, the BATNA.  As people trying to bring about change, foster innovation and support others to do the same having an awareness of this concept could make all the difference.

A large part of my current networking and face to face work is about leveling the playing field to enable successful future innovation and change that sticks. A useful article to consider as it offer an alternative view if it is your situation or could be.

Fellows connect

Alchemy indeed. Transitions, serendipity and energy of networks all evident in Carol’s blog mapping her Fellowship journey so far. This is a must read for all Fellows or ‘Fellows in Action without the title’ as it shows how momentum for doing things differently is growing – magic.

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