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Author: Claire Shields

Personas as a tool to understand #OurNHSPeople

The NHS Horizons team was commissioned by the National Workforce Retention Programme to develop a series of personas to better […]

Personas as a tool to understand #OurNHSPeople

Originally published by Claire Shields – 25th June 2021 I’ve recently been working with the National Workforce Retention Programme to […]

The END of uninspiring to-do lists

Originally published by Claire Shields – 16th September 2020 I have always been a list writer – groceries, gifts and […]

Can Everyone Take Themselves Off Mute

Originally published by Claire Shields – 3rd September 2020 Has anyone leading a recent virtual meeting been brave enough to […]
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