1. What matters to you? (method)
Asking “what matters to you” is a simple, yet profound idea for creating deeply personal engagements with patients or service users and their family members. Because patients are the true experts on their own needs and experiences asking, listening and responding to what matters to them is a key feature of person- and family-centred care. Asking “What matters to you?” has a positive impact on quality, safety, and the wellbeing of people who work in health and care.
A global movement has grown up supporting “what matters to you?”. Whilst we should be asking these questions every single day, June 9 is marked as the annual worldwide celebration of “what matters to you?”
Content from What matters to you? The Institute for Healthcare Improvement
Additional resources for What matters to you?
The WMTY.world website showing links to the websites of organisations around the world that have championed WMTY implementation. Suggested by @WmtyWorld
2. Statistical process control (tool)
Statistical process control (SPC) is an analytical technique that plots data over time. It helps us understand variation and in so doing guides us to take the most appropriate action. SPC is a good technique to use when implementing change as it tracks the impact of improvement interventions and enables you to understand whether changes you are making are resulting in improvement.
Example statistical process control chart from the Improvement Academy, Yorkshire and Humber
Read more about statistical process control from NHS England and NHS Improvement
Additional resources for Statistical Process Control